One Casino Privacy Policy

At One Casino, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our services at One Casino.com. We operate as One Casino Limited, incorporated in Malta (company reg. no. C 73399), with our registered address at Level 8, The Centre, Ix-Xatt Ta' Tigne', Sliema, TPO 0001, Malta (VAT MT23164724). By accessing or using our platform — whether you visit us on desktop, through the One Casino app, or via any other means — you agree to the practices described in this document.

Who We Are

We are One Casino Limited, the licensed operator behind One Casino. We hold a Malta Gaming Authority (MGA) licence (MGA/B2C/327/2016, issued 16 December 2016) and are also licensed by the Danish Gambling Authority (Spillemyndigheden, ref. J.nr. 20-18947). As a regulated casino one login provider across multiple jurisdictions, we are bound by strict data protection obligations under the GDPR and applicable national laws. Any questions about this policy or how we handle your data can be directed to our support team at support@One Casino.com or via telephone at +356 27782188.

What Information We Collect

We may collect the following categories of personal information when you register, use, or interact with our services:

• Your full name, date of birth, and contact details (email address, phone number, postal address)
• Account credentials used for One Casino login and authentication
• Financial information including payment method details (Mastercard, Visa, giropay), transaction history, deposit and withdrawal records
• Identity verification documents required for KYC (Know Your Customer) compliance, such as government-issued ID and proof of address
• Gameplay activity and session data collected when you use our One Casino online platform
• Device information, IP address, browser type, and location data
• Communications you send us via email, live chat, or phone
• Loyalty programme data associated with your participation in the Club One rewards scheme

How We Use Your Information

At One Casino, we use the data we collect to provide, operate, and improve our services. More specifically, we rely on your personal data for the following purposes:

• To process your One Casino sign up and verify your identity
• To manage your account, including One Casino login access and account security
• To process deposits and withdrawals in EUR, CAD, or DKK
• To fulfil our legal obligations under MGA and Spillemyndigheden licensing requirements, including anti-money laundering (AML) and responsible gambling checks
• To apply enhanced verification for transactions exceeding EUR 2,000
• To communicate One Casino bonus offers, including welcome bonuses, weekly mail bonuses, and other promotional content where you have given consent
• To maintain and improve the performance of our platform, including the One Casino app and browser-based services
• To handle complaints submitted to complaints@One Casino.com
• To carry out fraud prevention, security monitoring, and responsible gaming enforcement

Legal Basis for Processing

We process your personal data under the following legal grounds as established by the GDPR:

• Contractual necessity: Processing is required to fulfil our obligations under the terms and conditions governing your One Casino account
• Legal obligation: We are required to process certain data to comply with gambling regulations, AML directives, and tax laws
• Legitimate interests: We process data to protect our platform from fraud, abuse, and unauthorised access
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent

Cookies and Tracking Technologies

We at One Casino use cookies and similar technologies to ensure our platform functions correctly and to enhance your user experience. Cookies help us remember your preferences, keep you securely signed in to your One Casino login session, and analyse how our services are used. You may manage your cookie preferences through your browser settings or via our cookie consent tool. Please note that disabling certain cookies may affect the performance of our services.

Data Sharing and Third Parties

Our One Casino platform relies on a number of trusted third-party service providers to deliver our services. We may share your personal data with the following categories of recipients:

• Game providers such as Evolution Gaming, NetEnt, Play'n GO, Relax Gaming (Quickspin), Thunderkick, Yggdrasil, and Edict (Merkur), who are licensed under our MGA authorisation
• Payment processors handling transactions made through Mastercard, Visa, or giropay
• Regulatory authorities including the Malta Gaming Authority and Spillemyndigheden, as required by law
• Identity verification and KYC service providers
• Responsible gambling organisations and self-exclusion registries, including ROFUS in Denmark
• Fraud prevention and cybersecurity partners

We do not sell your personal data to third parties. All data sharing is governed by appropriate data processing agreements to ensure your information remains protected.

International Data Transfers

As One Casino operates across multiple jurisdictions — including international markets, the Netherlands, Denmark, and Spain — your data may be transferred to and processed in countries outside the European Economic Area. Where such transfers occur, we ensure adequate safeguards are in place, including standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data for as long as your One Casino account remains active and for a minimum period thereafter as required by applicable law. In most cases, we are legally obliged to retain transaction and identity data for at least five years following account closure, in line with AML regulations. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

You have the following rights regarding your personal data held by One Casino:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to our legal obligations
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@One Casino.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your national data protection authority or with the Maltese Information and Data Protection Commissioner.

Security Measures

At One Casino, we implement robust technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. All data transmitted through our platform is encrypted using industry-standard SSL technology. Access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis.

Responsible Gambling and Data

Our One Casino platform takes responsible gambling seriously. We process personal data specifically to support self-exclusion tools, spending limits, and reality checks. In Denmark, we are required to verify your CPR/NemID and check your status on the ROFUS self-exclusion register before allowing you to play. Your responsible gambling data is treated with the utmost confidentiality.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on the One Casino platform. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please do not hesitate to reach out to us. You can contact our team 24/7 through the following channels:

• Email: support@One Casino.com
• Complaints: complaints@One Casino.com
• Phone: +356 27782188
• Live Chat: Available directly on our website at One Casino.com

We at One Casino are dedicated to handling your enquiries promptly and transparently, because your trust is the foundation of everything we do.